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My laptop shuts down

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17 Jun 2018 21:25 #29915 by gemini
My laptop shuts down was created by gemini
Hello,

I am wondering if someone else had the same problem.
I bought a new laptop several days ago (asus vivobook). When I run the Soft Mozart on it while the laptop is connected to the power outlet, I have no problems. When I disconnect it and try to play the "Fruite lines" game, for example. The laptop shuts down in a couple of minutes with 100% charged battery. Happened several times in a raw with no exceptions.
No problems with using the laptop cordless for other purposes (internet search, youtube, etc.)
I don't know if it is my laptop's problem and I need to return it to the store/exchange it for a new one or...?
Thank you.

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18 Jun 2018 07:42 #29919 by hellene
Replied by hellene on topic My laptop shuts down

gemini wrote: Hello,

I am wondering if someone else had the same problem.
I bought a new laptop several days ago (asus vivobook). When I run the Soft Mozart on it while the laptop is connected to the power outlet, I have no problems. When I disconnect it and try to play the "Fruite lines" game, for example. The laptop shuts down in a couple of minutes with 100% charged battery. Happened several times in a raw with no exceptions.
No problems with using the laptop cordless for other purposes (internet search, youtube, etc.)
I don't know if it is my laptop's problem and I need to return it to the store/exchange it for a new one or...?
Thank you.


Hello, Gemini!

In 17 years of delivering Soft Mozart we never had any problems like this :ohmy:

Let me ask our programmers team and be back with the answer

On behalf of Hellene Hiner Aleks

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18 Jun 2018 16:57 #29920 by gemini
Replied by gemini on topic My laptop shuts down
Thank you, Hellene

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18 Jun 2018 21:19 #29921 by hellene
Replied by hellene on topic My laptop shuts down
We received an answer from our tech support team: they suggest you to try another cable and another usb connector to make sure that the cable and connection with it doesn't cause the problem.
Please, let us know!

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19 Jun 2018 16:19 #29923 by gemini
Replied by gemini on topic My laptop shuts down
I don't use any midi cable or usb connector when this happens. The fruit lines game doesn't require it.

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30 Jun 2018 14:38 #29952 by capitan97
Replied by capitan97 on topic My laptop shuts down
Gemini, our programmers think that in this case something is wrong with the com[uter

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