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Unable to Activate Softeware

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22 Sep 2015 10:41 #20857 by sharryhuang
I purchased Window 12 month Subscription, sent the mail with Site Code to ask for Site Key.
After I got Site Key, Open Gentle Piano, enter Site Key and I can enter Gentle Piano.
But when I clicked F, select/open an Album, it showed the messages related to "no authorization".
Then Gentle Piano got close. When I open Gentle Piano again, it asked me to enter Site Key with different Site Code.

Now the Site Key is not working anymore.
Now I can't use software and will site key still count?
Who can help me?

Sharry

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22 Sep 2015 10:57 #20858 by hellene
Sharry, do you have Skype?
Please, find me as olenka.hiner

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22 Sep 2015 11:22 #20859 by sharryhuang
Hi Hellen,

I do have skype.
I already added you as contact.
Can I call you?

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22 Sep 2015 12:40 #20860 by hellene
Sharry, it seems like everything works. Keep me posted!

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22 Sep 2015 12:42 #20861 by sharryhuang
I tested several songs. It is working now.
Thank you so much for quick help.

Sharry

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